Customer Support


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What is the warranty policy for products?

All bionik™ products come with a limited warranty and have been subjected to a thorough series of tests to ensure the highest level of dependability and compatibility. It is unlikely that you will experience any problem, but if a defect should become apparent during the use of this product, bionik™ warrants to the original consumer purchaser that this product will be free from defects in material and workmanship for a period of 120 days from the date of your original purchase. If a defect covered by this warranty occurs, bionik™, at its option, will repair or replace the product purchased at no charge. If a replacement is necessary and your product is no longer available, a comparable product may be substituted at the sole discretion of bionik™

This warranty does not cover normal wear and tear, abusive use or misuse, modification, tampering or by any other cause not related to either materials or workmanship. This warranty does not apply to products used for any industrial, professional or commercial purposes. 

Shiiping, returns and exchanges.

bionik™ is a proud partner with Amazon. This means the benefits of your Amazon Prime account apply to shipping. Returns and exchanges will also be handled directly though Amazon. Shop with confidence knowing Amazon is backing your purchase.  

Where can I find my product manual?

All available product manuals can be found and downloaded from the individual product's page.



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