All bionik® products come with a limited warranty and have been subjected to a thorough series of tests to ensure the highest level of dependability and compatibility. It is unlikely that you will experience any problem, but if a defect should become apparent during the use of this product, bionik® warrants to the original consumer purchaser that this product will be free from defects in material and workmanship for a period of 120 days from the date of your original purchase. If a defect covered by this warranty occurs to a product purchased in the U.S., bionik®, at its option, will repair or replace the product purchased at no charge or refund the original purchase price. If a replacement is necessary and your product is no longer available, a comparable product may be substituted at the sole discretion of bionik®. For bionik® products purchased outside of the U.S., please ask the store where it was purchased for further information.
This warranty does not cover normal wear and tear, abusive use or misuse, modification, tampering or any other cause not related to either materials or workmanship. This warranty does not apply to products used for any industrial, professional, or commercial purposes.
For service on any defective product under the 120-day warranty policy, please contact Consumer Support to obtain a Return Authorization Number. bionik® reserves the right to require the return of the defective product and proof of purchase.
NOTE: bionik® will not process any defective claims without a Return Authorization Number.
Consumer support hotline
844-424-6645 (U.S. and Canada only)
or +1-310-222-1045 (International)
Consumer support email
FOR AUSTRALIAN CONSUMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our goods come with a 120-day warranty from the date of purchase. Defects in the product must have appeared within 120 days from date of purchase in order to claim under the warranty.
All warranty claims must be facilitated back through the retailer of purchase in accordance with the retailer's returns policies and procedures. Any cost incurred, as a result of returning the product to the retailer of purchase is the full responsibility of the consumer.
RETURN AND EXCHANGES.
Please fill out the form above to initiate the return process. All items must be returned within 14 days from the date you received your item and must be in the original packaging. Items that are opened or damaged or do not have a receipt may be denied a full refund or exchange.
Once we receive your item, we will inspect it and notify you that we have received your returned Item and the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You are responsible for paying for the shipping costs for the return of your item. Shipping costs are nonrefundable.
If approved, your credit will be promptly processed, subject to your credit card issuer's policies.
WHERE CAN I FIND MY PRODUCT MANUAL?
All available product manuals can be found and downloaded from the individual product's page.